BNY Mellon

Rethinking Data Quality Hub for BNY Mellon organization.

BNY Mellon

Lead

design role

2-3

design team

2

months
Creating a new vision of Data Quality Platform for The Bank of New York Mellon to discover and monitor data quality issues per organization globally.

Due to increasing financial and digital transformation demand in 2020 from Data Management and Architecture Team within BNY Mellon organization, Data Management and Integration Team have a need to expand development capacity in a low-cost market providing the proof of delivered value and compatibility of independent feature teams. Success criteria for the initial engagement go into satisfying objectives specified for SoftServe Team and delivering the MVP solution for EDP Portal.

My Responsibilities

  • Established UX strategy and recommendations solidified by market landscape research and analytical insights
  • Delivered user flows, wireframes, hi-fidelity interactive prototypes, specs and annotations
  • Developed and onboard onsite and remote teams with design system
  • Led usability testing and synthesized insights
  • Advocated the value of user-centric design approach with clients, stakeholders, and multidisciplinary teams

Challenges

Create a centralized data hub within Enterprise that provides end-to-end self-service capabilities for all LoBs being insightful, quick, clear and easy to use for end users.

At the initial conversation with stakeholders where defined next main challenges of As-Is state:

  • Existing Enterprise Data Service (EDS) and Digital Pulse (DP) systems cannot solely satisfy all the requirements to achieve the final envisioned results.
  • Existing Ingestion Process is not efficient: overcomplicated, takes too much time to be completed (nearly 1 month) and requires lots of manual effort also allowing various human mistakes.
  • Data Enrichment Process does not provide the full capacity to properly enrich data through the interactions with Master Data Management systems.
  • Data Governance and Data Quality tools are not yet integrated neither to EDS or DP to provide end-to-end data oversee within single system.
Evaluate As-Is State

Overall Approach

The Team conducted workshop activities streamlined into three separate threads – Business Context, Experience Design, and Technical Solution. The total duration of Initiation Phase was 7 weeks. From design prospective the main goal was identify main user needs and create a non-functional interactive prototype of the key flows

Initiation Phase Approach

Primary Research

The goal of Primary research was to analyze and define real needs of key-users from different line of busines. It was conducted

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Users Interview Outcomes

After analysis interview outomes and finding common patters, we have shaped Empathy Mapping for key end-users with well defined responsobilitiesm goals, current paint points and oportunities.

Empathy Mapping

Secondary Research

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Research Materials

Service Blueprint

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High-Level Service BluePrint

Design Research

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Design Research

Conceptual UI Modeling

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Key-Flows and UI Modeling

Variety of Data Visualisation

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Examples of Data Visualization

Design Component Library

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UI Design Kit

Figma Source

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Figma Source File

InVision Prototypes

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Invision Prototypes

Design Results

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Common Look and Feel

Estimation and Implementation Plan

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Implementation Plan
High Level Backlog

Adjustments to Refreshed Brand

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Visual Design Updates according to Refreshed Brand
Updated Common Look and Feel

Summary

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