BNY Mellon

Rethinking Data Quality Hub for BNY Mellon organization.

Lead

design role

2-3

design team

2

months

Creating a new vision of Data Quality Platform for The Bank of New York Mellon to discover and monitor data quality issues per organization globally.

Due to increasing financial and digital transformation demand in 2020 from Data Management and Architecture Team within BNY Mellon organization, Data Management and Integration Team have a need to expand development capacity in a low-cost market providing the proof of delivered value and compatibility of independent feature teams. Success criteria for the initial engagement go into satisfying objectives specified for SoftServe Team and delivering the MVP solution for EDP Portal.

My Responsibilities

Established UX strategy and recommendations solidified by market landscape research and analytical insights
Delivered user flows, wireframes, hi-fidelity interactive prototypes, specs and annotations
Developed and onboard onsite and remote teams with design system
Led usability testing and synthesized insights
Advocated the value of user-centric design approach with clients, stakeholders, and multidisciplinary teams

Challenges

Create a centralized data hub within Enterprise that provides end-to-end self-service capabilities for all LoBs being insightful, quick, clear and easy to use for end users.

At the initial conversation with stakeholders where defined next main challenges of As-Is state:

Existing Enterprise Data Service (EDS) and Digital Pulse (DP) systems cannot solely satisfy all the requirements to achieve the final envisioned results.
Existing Ingestion Process is not efficient: overcomplicated, takes too much time to be completed (nearly 1 month) and requires lots of manual effort also allowing various human mistakes.
Data Enrichment Process does not provide the full capacity to properly enrich data through the interactions with Master Data Management systems.
Data Governance and Data Quality tools are not yet integrated neither to EDS or DP to provide end-to-end data oversee within single system.

Overall Approach

The Team conducted workshop activities streamlined into three separate threads – Business Context, Experience Design, and Technical Solution. The total duration of Initiation Phase was 7 weeks. From design prospective the main goal was identify main user needs and create a non-functional interactive prototype of the key flows

Primary Research

The goal of Primary research was to analyze and define real needs of key-users from different line of busines. It was conducted

In enim justo, rhoncus ut, imperdiet a, venenatis vitae.
Nullam dictum felis eu pede mollis pretium.
Integer tincidunt. Cras dapibus.
Vivamus elementum semper nisi eleifend tellus

Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quam felis, ultricies nec, pellentesque eu, pretium quis, sem. Nulla consequat massa quis enim. Donec pede justo, fringilla vel, aliquet nec, vulputate eget, arcu.

After analysis interview outomes and finding common patters, we have shaped Empathy Mapping for key end-users with well defined responsobilitiesm goals, current paint points and oportunities.